Tymedia Support

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Activity overview

Latest activity by Tymedia Support
  • Tymedia Support created an article,


    All cheating activities will result in a permanent ban. These activities include, but are not limited to; Behaving with malicious intent Trying to gain an unfair advantage over other players Tryin...

  • Tymedia Support created an article,

    Fair Play Policy

    It is our mission to create a fun and fair environment in Fairytale Frenzy. In order to do this, we have zero tolerance against cheating. Accounts which are involved in such actions will face penal...

  • Tymedia Support created an article,

    Fraudulent Purchase

    Payments you make for Fairytale Frenzy are directed by and via Apple/Google.  If you receive any suspicious receipts from iTunes/App Store or Google Play, you should contact Apple/Google directly f...

  • Tymedia Support created an article,

    I saw a link offering free or unlimited lives/coins/items.

    We do not recommend that you open any suspicious links claiming to provide free or unlimited items. These links may compromise your personal information.

  • Tymedia Support created an article,

    I can't invite a friend or see them on the leaderboard.

    If your friend has disabled the permissions needed to see their Facebook friends, you will not be able to see them on the invite list, or on your leaderboard. They will need to enable the permissio...

  • Tymedia Support created an article,

    How can I save my progress other than using Facebook?

    If your device's cloud sync is enabled when changing to a new device, your Fairytale Frenzy progress will also be transferred automatically as long as you connected to both devices with the same cl...

  • Tymedia Support created an article,

    I can't see my Facebook friends

    When you installed our game, you didn't allow some of the permissions that we need from you. Follow the steps below to allow the permissions and see your Facebook Friends. Open the Facebook App: G...

  • Tymedia Support created an article,

    How can I change my Facebook account?

    If you are using the Facebook Application on your device, you can switch accounts by using the steps below: Open Fairytale Frenzy and logout from Facebook Open the Facebook Application Log out fro...

  • Tymedia Support created an article,

    I logged in/out Facebook lost my progress!

    If you don't want to start all over again when using Facebook, you may continue to play from your Facebook account by logging back into it. If you were not connected to Facebook (using a guest acco...

  • Tymedia Support created an article,

    I can't connect to Facebook

    Please follow the steps below: Make sure you have the latest updates for the Facebook App and Fairytale Frenzy. Go to the Facebook application and relogin. Open Fairytale Frenzy and try to login t...